Ensured reliable and efficient operation of servers and proprietary software in support of Navy systems at Point Loma Naval Base, maintaining readiness for use when needed. Proactively maintained infrastructure to support system availability and operational efficiency. Independently identified, troubleshot, and resolved technical issues using a strong understanding of computer systems and available documentation, contacting developers only when necessary for advanced support. Demonstrated a strong ability to quickly learn and adapt to unfamiliar systems, tools, and secure workflows, often mastering new processes under tight timelines. Performed routine system updates, monitored performance metrics, and supported deployment activities to minimize downtime and optimize functionality. Maintained compliance with Navy cybersecurity standards and organizational best practices, ensuring data integrity and secure operations as a core part of daily responsibilities. In between my time at NB Point Loma and Home Depot, and continuing up to the present, I addressed unforeseen workplace challenges and focused on professional development while actively seeking new opportunities.
Gained hands-on experience in full stack development by contributing to the design, development, and maintenance of .NET/C# kiosk applications used for identity document gathering and processing. Created a standalone WPF application to display and parse JSON data for internal use, improving data accessibility and testing efficiency. Developed and integrated functionality for a USB-based palm print capture device by adapting legacy code into a modern WPF framework, ensuring seamless hardware interaction within the updated application. Worked closely with senior developers to troubleshoot issues, implement new features, and enhance overall system performance. Strengthened skills in front-end and back-end development, workflow management, version control, and debugging in a collaborative engineering environment. This was a temporary internship role that concluded at the end of 2022. In 2023, I took the opportunity to fully focus on completing my Bachelor of Science in Computer Science at Middle Tennessee State University, successfully finishing my degree in May and relocating to San Diego.
Tested and inspected enterprise servers to verify performance and reliability, using schematics and board layouts to pinpoint faults. Ran diagnostics on CPUs, memory, storage, NICs, and power subsystems, replaced failed parts, and re-validated each unit. Logged results, flagged recurring issues to engineering, and streamlined QA—cutting field failures while sharpening expertise in server architecture and thermal management.
Diagnosed and repaired smartphones, tablets, laptops, and gaming consoles with a focus on component-level troubleshooting and circuit board analysis. Interpreted schematics, performed continuity checks, and used soldering and rework techniques to replace or reflow damaged parts. Communicated repair findings to customers, managed expectations, and ensured timely service. Also assisted with inventory tracking and maintained a clean, organized, ESD-safe workspace.
Started role as a cashier and was promoted to Front End Team Lead due to strong performance and leadership ability. In this role, I supervised and trained front-end associates, managed scheduling and inventory control, and ensured smooth customer checkout operations. I consistently delivered excellent customer service while supporting store management initiatives to improve overall team efficiency and customer satisfaction. This experience allowed me to hone valuable business operations and customer service skills in a fast-paced retail environment, laying the groundwork for future leadership and technical roles.